Systems Engineer Trainee

Infosys Off Campus Drive Hiring Freshers For Technical Process Executive Position | Infosys Freshers Drive 2021

Job Role Technical Process Executive
Job Type Full Time
SalaryNot Disclosed
Qualification BE
Job Location Pune, Maharashtra, India
Last date Before Link Expires

About Company :

Infosys Limited, is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. The company is headquartered in Bangalore, Karnataka, India. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2017 revenue figures and the 596th largest public company in the world based on revenue

Name Of Organization :


Job Description :

  • Infosys Off Campus Freshers Drive 2021 Hiring For Technical Process Executive position

Roles and Responsibilities :

  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
  • Display Ownership and accountability 
  • Quickly build trust and confidence with customer
  • Own and resolve customer issues efficiently, effectively and empathetically
  • Excellent comprehension and articulation skills
  • Excellent communication skills verbal and written
  • Demonstrate positive attitude
  • Willingness to learn and open to feedback
  • Helpful
  • Patience and perseverance

Skills Required :

Analytical and Problem solving skills :

  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Able to identify sales opportunities and upselling

Time Management Skills :

  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value
  • Ability to Multitask

Computer skills :

  • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
  • Knowledge on basic concepts of networking.
  • Working knowledge of MS Office 

Preferred Skills :

  • Technology(IBPO)->Enterprise Support Services->ESS-EAI & BPM Technologies-L1 
  • L2 Functional Support 

Generic Skills :

  • Technology(IBPO)->Service Management->Citrix Management 

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