Technician, Technical Support
Dell Off Campus Freshers Recruitment Hiring For Technician Technical Support | Dell  Freshers Drive 2021

Job Role Technician, Technical Support
Experience 1-3Years
Qualification BE/ BTech/ BSc/ BCA
Salary Not Disclosed
Job Location Hyderabad, India
Last date Before Link Expires

About Company :
Dell is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services. Named after its founder, Michael Dell, the company is one of the largest technology corporations in the world, employing more than 165,000 people in the U.S. and around the world. It is one of the biggest PC product companies in the world.

Name of Organization :

Job Description
  • At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. 
  • Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. 
  • We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. 
  • For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. 
  • Join us as a Technician Technical Support on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.
  • Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
  • Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
  • Join us as a Technician on our Technical Support team in Bangalore to do the best work of your career and make a profound social impact.

What Will You Achieve :
  • As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Roles And Responsibilities :
  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services
  • Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.
  • Learn Dell technologies products & services and should be able to identify how these products and services align to customer needs.
  • Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
  • Be compliant to and adhere to process design as per the management decision.
  • Cooperate and collaborates with colleagues, cross- functionally, to support the technical solution process.
  • Understand the administrative and operational requirements of the job.
  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.

Skills Required :
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Excellent spoken and written English
  • Ability to handle stressful situations.
  • Goal/Career oriented and self-motivated
  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification
  • Very Good Solutions Positioning Skills

Benefits : 
  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

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