Capgemini Off Campus Drive 2024 for Contact Support Group Position | Capgemini Freshers Drive 2024 | Capgemini Freshers Recruitment 2024 | Capgemini Off Campus Jobs
| Job Role | Contact Support Group |
| Job Role | Full Time |
| Experience | Freshers |
| Qualification | Any Degree/ Diploma (3 Year) |
| Year Of Passing | 2023 |
| Salary | ₹3,25,000/- per annum |
| Job Location | Noida, Uttar Pradesh, India |
| Last date | 23rd March 2024 |
Capgemini Off Campus Drive 2024 for Service Desk | Capgemini Freshers Drive 2024
About Company:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
Name Of Organization:
Capgemini
Job Description for Capgemini Service Desk Position 2024:
- Capgemini Off Campus Drive 2024 Hiring Freshers for Contact Support Group position
- CSG is Capgemini's Cloud & Infra Services' (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs etc).
- CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.
- Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user.
- You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.
Roles and Responsibilities for Capgemini Off Campus Drive 2024:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet - troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Eligibility Criteria for Capgemini Off Campus Drive 2024 for Contact Support Group (CSG):
- Note: This drive and these positions are currently open for Women Candidates only
- Candidates must have completed any 3-year graduation
- Candidates must have completed any 3-year Diploma
- Only 2023 Batch
- Job Location - Noida
Qualifications required for Capgemini Off Campus Drive 2024 for Service Desk:
- Any 3-year Graduation
- Any 3-year Diploma
Skills required for Capgemini Service Desk Position:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Important Dates:
- Last Date To Apply for Capgemini Contact Support Group (CSG): 23rd March 2024
Important Note:
- Only shortlisted candidates will be invited for the assessment / selection process.
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
How to apply for Capgemini Off Campus Drive 2024 for the role of Contact Support Group?
Check Below For Capgemini Contact Support Group Position Apply Link
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