Accenture Hiring Freshers For IT Help Desk
Accenture Off Campus Drive Hiring Freshers For IT Help Desk - Customer Service Technology Support Position | Accenture Off Campus Drive | Off Campus Jobs 2021

Job Role IT Help Desk
Degree Any
Experience 0-1 Years
Salary Not Disclosed
Job Location Bangalore, India
Last date Before Link Expires

About Company:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Name Of Organization:

Job Description:
  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
  • You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
  • This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Roles and Responsibilities:
  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

  • Any Graduation

Skills Required:
  • Attention to Detail
  • Analytic skills
  • Assertive
It would be a value add if you are proficient in:
  • Network Operations & Service Management

Important Note:
  • Please note this role may require you to work in rotational shifts.

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